Pre-sales do not guarantee access. It is up to the security staff at the entrance to decide whether or not to grant access. In case of refusal, security staff will systematically offer a refund of your order by scanning your QR code.
It all depends on whether the evening is sold out in advance or not. When all tickets have been sold online, there's no admission on site. If not, you can buy your ticket on the night. We therefore always recommend buying a pre-sale ticket in advance.
Once all tickets for an event have been sold, no more can be added. However, if people who have bought presales cancel them, they are automatically put back on line. We strongly advise against buying a presale from someone who is reselling a seat: presales are nominative and non-transferable.
Our pre-sales system allows you to cancel your order simply by logging into your customer area, up to 24 hours before the event. If you make a mistake on the date of your order, you can cancel it and then create a new order for the correct date. After 24 hours before the event, the order can no longer be cancelled.
Our system allows you to cancel your order up to 24 hours before the event. Cancellation requests are made via your user account on the Atrium website, directly at the bottom of the order page. Cancellation requests can be made up to 24 hours before the event. Once this deadline has passed, the presale is final and cannot be reimbursed.
Our system includes the possibility of canceling your order up to 24 hours before the event. In order to inform our customers of this operation, we have included a special mention on this subject in the reservation process. When ordering, you checked the validation box for this mention.
Once the 24-hour period before the event has passed, whether you attend the party or not, the pre-sale is final and can no longer be refunded.
If you have not yet been debited, payments already made will be cancelled, so there will be no direct debit. If you have already been charged, payments will be credited (refunded) to your credit card. Please note that this operation may take several days after the date of the event.
The discount is valid for online orders of starters or starters/bottles up to one month before and after your actual birthday, on evenings marked with a "Birthday" pictogram in the diary taking place 30 days before or after your birthday.
For online orders over 130 Euros, your purchase total will automatically be reduced by 50%, by entering the code "BIRTHDAY" when placing your order.
Your identity card will be checked at the checkout before the offer is issued.
To have your photo removed from our website, please submit your request via our contact form, specifying the evening's album and the reference number of the photograph (e.g. 123-12345) displayed below it.